Frequently Asked Questions
Orders & Shipping
How long does it take to process an order?
Most orders are processed within 1-3 business days. Please note that processing times may vary during peak seasons or promotions.
What shipping methods do you offer?
We offer standard and expedited shipping options. Delivery times depend on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package’s progress.
What if my order is delayed?
Delays can occur due to carrier issues or unforeseen circumstances. If your order is significantly delayed, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and with tags attached.
How do I initiate a return?
To start a return, visit our Returns page and follow the instructions. Once your return is approved, you will receive further details.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive your returned item. The time it takes for the refund to reflect in your account depends on your payment method.
Do you offer exchanges?
Yes, we offer exchanges for items of equal or lesser value. If the item you wish to exchange is out of stock, we will issue a refund instead.
Product Care
How should I care for my jewelry?
To maintain the quality of your jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in a dry place when not in use.
Are your gemstones real?
Yes, we use genuine gemstones in our designs. Each piece is crafted with care to ensure authenticity and beauty.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use advanced encryption technology to protect your payment details. Your information is never shared with third parties.
Other Questions
Do you offer gift wrapping?
Yes, we offer gift wrapping services for select items. You can add this option during checkout.
Can I cancel or modify my order?
Orders can only be canceled or modified if they have not yet been processed. Contact us immediately for assistance.
Do you have a loyalty program?
Yes, we offer a rewards program for returning customers. Sign up to earn points on your purchases.
If you have any other questions, feel free to reach out to our customer support team. We’re happy to help!